ITIL V3 Capabilities - Planning, Protection and Optimization

The Courses of the ITIL V3® – Intermediate Level – Capabilities Stream cluster the ITIL V3® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma.

This module covers the following subject areas:
 Capacity Management
 Availability Management
 IT Service Continuity Management
 Information Security Management
 Demand Management
 Risk Management for Service Planning, Protection & Optimization
Objectives of the course
To enhance candidates’ capabilities to illustrate, explain and apply their knowledge of:
 The importance of Service Management as a Practice.
 The importance of ITIL® Planning, Protection & Optimization while providing Service.
 How all processes in ITIL® Planning, Protection & Optimization interact with other Service Lifecycle processes.
 The processes, activities, methods and functions used in each of the ITIL® Planning, Protection & Optimization processes.
 How to use the ITIL® Planning, Protection & Optimization processes, activities and functions to achieve operational excellence.
 How to measure ITIL® Planning, Protection & Optimization.
 Understanding of technology and implementation considerations surrounding ITIL® Planning, Protection & Optimization.
 Challenges, Critical Success Factors and Risks associated to ITIL® Planning, Protection & Optimization.

Content
1. Introduction to ITIL® Planning, Protection & Optimization
2. Processes (Capacity Management / Availability Management / IT Service Continuity Management / Information Security Management / Demand Management / Risk Management for Service Planning, Protection & Optimization)
3. Organization
4. Technology Considerations
5. Challenges and Critical Success Factors

Pedagogical Method
 Theory and concepts illustrated by a trainer with sound expertise and experience in ITIL® Planning, Protection & Optimization.
 Group discussions with the purpose to match the relevant ITIL® Planning, Protection & Optimization issues to real life experience.
 Practical exercises to enhance the reinforcement of the learning objectives.

Centre de formations IT et de conseils à Bruxelles, Luxembourg et Paris